You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Establish rapport with client using clear and positive communication suited to the communication medium. | |||
| Identify and confirm client needs, preferences, and expectations through active questioning. | |||
| Provide information about available programs, services and facilities suited to identified client requirements. | |||
| Actively engage with client to explain the features and benefits of different services. | |||
| Identify personal limitations in addressing client needs and seek support from relevant personnel. | |||
| Provide professional and personalised service to meet client needs. | |||
| Anticipate client needs, preferences and expectations throughout the provision of services. | |||
| Meet all reasonable client requests promptly and explain alternate service offerings that may suit needs. | |||
| Confirm client satisfaction and implement appropriate adjustments to service as required. | |||
| Resolve routine customer problems according to own level of responsibility and organisational procedures. | |||
| Respond promptly to client complaints in a positive and cooperative manner and establish the nature and details of the issue. | |||
| Refer unresolved complaints to appropriate personnel for action according to organisational procedures. |
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: